> For the complete documentation index, see [llms.txt](https://enterprise.gitbook.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://enterprise.gitbook.com/support-packages.md).

# Support packages

***

## What's the value?

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-cover data-type="image">Cover image</th><th data-hidden data-card-cover-dark data-type="image">Cover image (dark)</th></tr></thead><tbody><tr><td><h4>Get up and running faster</h4></td><td>We will assist with content migration and information architecture, getting you live in a fraction of the time.</td><td></td><td><a href="https://1950310055-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Foq8Ezj4KHibTHWrGd5fK%2Fuploads%2F5jWofpOQcFASAuuZrjv7%2FGet%20up%20and%20running%20faster%20-%20light.png?alt=media&amp;token=b52ac6e7-15bb-435d-8c5a-f5e6dbe3d34f">Get up and running faster - light.png</a></td><td><a href="https://1950310055-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Foq8Ezj4KHibTHWrGd5fK%2Fuploads%2FUzZeoVjnd18EaNmesdMM%2FGet%20up%20and%20running%20faster%20-%20dark.png?alt=media&amp;token=cf148665-1a6e-4f1c-8c1d-d9b48effcdfc">Get up and running faster - dark.png</a></td></tr><tr><td><h4>Build Stripe-level docs</h4></td><td>Leverage best practices, adopt advanced features, and get tailored branding support to build a best-in-class docs experience.</td><td></td><td><a href="https://1950310055-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Foq8Ezj4KHibTHWrGd5fK%2Fuploads%2FptEJlGkHwc0xixbxlWYT%2FBuild%20Stripe-level%20docs%20-%20light.png?alt=media&amp;token=0a3faa08-7b75-459b-9c27-2d3c04f82117">Build Stripe-level docs - light.png</a></td><td><a href="https://1950310055-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Foq8Ezj4KHibTHWrGd5fK%2Fuploads%2Fh3Zr5xF3FKi9Gg4d9sGA%2FBuild%20Stripe-level%20docs%20-%20dark.png?alt=media&amp;token=5dfc8916-9389-48e0-a33a-4789581dcce8">Build Stripe-level docs - dark.png</a></td></tr></tbody></table>

***

## What do you get?

{% hint style="info" %}
Enterprise packages include migration assistance and ongoing support. Custom work, including feature development, has custom pricing.
{% endhint %}

### Onboarding support

<table data-full-width="true"><thead><tr><th></th><th>Description</th><th>Bronze</th><th>Silver</th><th>Gold</th></tr></thead><tbody><tr><td>Migration assistance</td><td>Assistance bringing your documentation into the GitBook platform</td><td>via GitBook partner network</td><td>✓ (hybrid effort of partners and GitBook team)</td><td>✓ (GitBook owned)</td></tr><tr><td>Migration complexity</td><td>A combination of amount of content, source formats/locations, and custom integrations required</td><td>Low</td><td>Medium</td><td>High</td></tr><tr><td>Onboarding communication</td><td>How we work with you between kickoff and go-live</td><td>Kickoff call (30 min), then async only via email or ticket. 2 business day response</td><td>Kickoff call, weekly async status update, go-live call</td><td>Kickoff call, weekly project calls (up to 12 weeks), go-live call</td></tr><tr><td>GitBook engineering hours</td><td>Time from our solutions engineering team to work on your migration</td><td>None</td><td>20 hours</td><td>Custom</td></tr><tr><td>Information Architecture guidance</td><td>Advice on how to structure your content</td><td></td><td>Available</td><td>Available</td></tr><tr><td>Bulk redirect imports</td><td>Make sure your old URLs map to your new site</td><td><br></td><td>✓</td><td>✓</td></tr><tr><td>Design support</td><td>Create a seamless experience between your app, marketing site and docs with support from our design team</td><td></td><td>✓</td><td>✓</td></tr><tr><td>Custom integration development</td><td>We can integrate GitBook with your existing tech stack. Each integration is assessed for scope and time investment from our team</td><td>Owned by customer</td><td>✓ (comes out of hours budget)</td><td>Custom</td></tr><tr><td>Team training</td><td>Assistance training your team so they can hit the ground running</td><td>Self-guided</td><td>2 hours</td><td>Custom</td></tr><tr><td>Go-live &#x26; handover</td><td>Onboarding is complete when your site is published, redirects are live, your admins are trained, and we've sent a handover summary. From this point your package moves to ongoing support below. Any remaining onboarding hours expire at handover or 90 days after kickoff, whichever comes first.</td><td>Handover email</td><td>Handover call + email</td><td>Handover call + 30‑day check‑in</td></tr></tbody></table>

### Ongoing support

<table data-full-width="true"><thead><tr><th></th><th>Description</th><th>Bronze</th><th>Silver</th><th>Gold</th></tr></thead><tbody><tr><td>Priority ticket support</td><td>Tickets submitted to our support team are placed in a separate priority queue</td><td>✓</td><td>✓</td><td>✓</td></tr><tr><td>Dedicated POC</td><td>A dedicated point of contact to help you throughout your GitBook journey</td><td></td><td>✓</td><td>✓</td></tr><tr><td>Direct Slack or Teams Channel</td><td>A shared slack or MS teams channel for easy collaboration with the GitBook team</td><td></td><td>✓</td><td>✓</td></tr><tr><td>Call support</td><td>Video calls to discuss any topics that will help unblock your team (feedback, feature requests, deep dives, etc.)</td><td><p></p><p><br></p></td><td>4 hours per year (ad-hoc)</td><td>Monthly check-ins</td></tr><tr><td>Service/Uptime SLA</td><td>A custom SLA added into the enterprise agreement</td><td></td><td></td><td>Available</td></tr><tr><td><strong>Cost (monthly)</strong></td><td></td><td><strong>Included</strong></td><td><strong>$2,000</strong></td><td><strong>Custom</strong></td></tr></tbody></table>

***

## Who will you be working with?

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-cover data-type="image">Cover image</th><th data-hidden data-card-cover-dark data-type="image">Cover image (dark)</th></tr></thead><tbody><tr><td><h4>GitBook expert</h4></td><td>Your dedicated point person at GitBook that knows the platform inside &#x26; out.</td><td></td><td><a href="https://1950310055-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Foq8Ezj4KHibTHWrGd5fK%2Fuploads%2FCv03Q0OaYNcvp2bRDM3E%2FGitBook%20expert%20-%20light.jpg?alt=media&amp;token=2fb96327-d5e1-4f06-bce5-4e35bf0c8526">GitBook expert - light.jpg</a></td><td><a href="https://1950310055-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Foq8Ezj4KHibTHWrGd5fK%2Fuploads%2Fs6yYCPyE6529MnL2bS59%2FGitBook%20expert%20-%20dark.jpg?alt=media&amp;token=55da8231-30de-4cad-ac95-df9c055726f7">GitBook expert - dark.jpg</a></td></tr><tr><td><h4>Solutions engineer</h4></td><td>Our technical GitBook experts who can assist with complex migration challenges.</td><td></td><td><a href="https://1950310055-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Foq8Ezj4KHibTHWrGd5fK%2Fuploads%2FrwSvGeffBZHZ7hDp0VHe%2FSolutions%20engineer%20-%20light.jpg?alt=media&amp;token=e3e950cc-4e29-488e-815c-74b828d4d6ff">Solutions engineer - light.jpg</a></td><td><a href="https://1950310055-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Foq8Ezj4KHibTHWrGd5fK%2Fuploads%2FPPOFF5C6PEnySCCcRXzG%2FSolutions%20engineer%20-%20dark.jpg?alt=media&amp;token=52672a23-e35c-442f-90ad-6e68241832b9">Solutions engineer - dark.jpg</a></td></tr></tbody></table>


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