# Support packages

***

## What's the value?

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-cover data-type="files"></th></tr></thead><tbody><tr><td><h4>Get up and running faster</h4></td><td>We will assist with content migration and information architecture, getting you live in a fraction of the time.</td><td></td><td><a href="/files/qN6C21xStcfJNjXlfBXR">/files/qN6C21xStcfJNjXlfBXR</a></td></tr><tr><td><h4>Build Stripe-level docs</h4></td><td>Leverage best practices, adopt advanced features, and get tailored branding support to build a best-in-class docs experience.</td><td></td><td><a href="/files/v1nlRPPqaiA9QowMQBP2">/files/v1nlRPPqaiA9QowMQBP2</a></td></tr></tbody></table>

***

## What do you get?

{% hint style="info" %}
The table below outlines our standard Enterprise support packages. Additional resources required from our team for migration assistance, feature development, or ongoing support will require custom pricing.
{% endhint %}

<table data-full-width="true"><thead><tr><th></th><th>Description</th><th>Bronze</th><th>Silver</th><th>Gold</th></tr></thead><tbody><tr><td>Priority ticket support</td><td>Tickets submitted to our support team are placed in a separate priority queue.</td><td>✓</td><td>✓</td><td>✓</td></tr><tr><td>Migration support</td><td>Help from our team to get your existing content into GitBook and ready for go-live.</td><td>✓</td><td>✓</td><td>✓</td></tr><tr><td>GitBook engineering hours</td><td>Time from our solutions engineering team to work on your migration.</td><td>10 hours</td><td>20 hours</td><td>Custom</td></tr><tr><td>Bulk redirect imports</td><td>Make sure your old URLs map to your new site.</td><td><br></td><td>✓</td><td>✓</td></tr><tr><td>Design support</td><td>Create a seamless experience between your app, marketing site and docs with support from our design team.</td><td></td><td>✓</td><td>✓</td></tr><tr><td>Custom integration development</td><td>We can integrate GitBook with your existing tech stack. Each integration is assessed for scope and time investment from our team.</td><td></td><td>Custom</td><td>Custom</td></tr><tr><td>Team training</td><td></td><td></td><td>2 hours</td><td>Custom</td></tr><tr><td>Call support</td><td>Ongoing calls to discuss any topics that will help unblock your team (roadmap, feature requests, deep dives, etc.).</td><td>1 hour per year<br></td><td>Up to 3 hours per year</td><td>Monthly check-ins</td></tr><tr><td>Dedicated CSM</td><td>A dedicated point of contact to help you throughout your GitBook journey.</td><td></td><td>✓</td><td>✓</td></tr><tr><td>Direct Slack or Teams Channel</td><td>A shared slack or MS teams channel for easy collaboration with the GitBook team.</td><td></td><td>✓</td><td>✓</td></tr><tr><td><strong>Cost (monthly)</strong></td><td></td><td><strong>Included</strong></td><td><strong>$1,000</strong></td><td><strong>$2,000+</strong></td></tr></tbody></table>

***

## Who will you be working with?

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-cover data-type="files"></th></tr></thead><tbody><tr><td><h4>GitBook expert</h4></td><td>Your dedicated point person at GitBook that knows the platform inside &#x26; out.</td><td></td><td><a href="/files/4YzMvoANUyWRGz7B1tf9">/files/4YzMvoANUyWRGz7B1tf9</a></td></tr><tr><td><h4>Solutions engineer</h4></td><td>Our technical GitBook experts who can assist with complex migration challenges.</td><td></td><td><a href="/files/syRFkL0RDRFbEEQtyWK8">/files/syRFkL0RDRFbEEQtyWK8</a></td></tr></tbody></table>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://enterprise.gitbook.com/support-packages.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.