Support packages
What's the value?
Get up and running faster
We will assist with content migration and information architecture, getting you live in a fraction of the time.
Build Stripe-level docs
Leverage best practices, adopt advanced features, and get tailored branding support to build a best-in-class docs experience.
What do you get?
Onboarding support
Migration assistance
Assistance bringing your documentation into the GitBook platform
via GitBook partner network
✓ (hybrid effort of partners and GitBook team)
✓ (GitBook owned)
Migration complexity
A combination of amount of content, source formats/locations, and custom integrations required
Low
Medium
High
Onboarding communication
How we work with you between kickoff and go-live
Kickoff call (30 min), then async only via email or ticket. 2 business day response
Kickoff call, weekly async status update, go-live call
Kickoff call, weekly project calls (up to 12 weeks), go-live call
Information Architecture guidance
Advice on how to structure your content
Available
Available
Bulk redirect imports
Make sure your old URLs map to your new site
✓
✓
Design support
Create a seamless experience between your app, marketing site and docs with support from our design team
✓
✓
Custom integration development
We can integrate GitBook with your existing tech stack. Each integration is assessed for scope and time investment from our team
Owned by customer
✓ (comes out of hours budget)
Custom
Team training
Assistance training your team so they can hit the ground running
Self-guided
2 hours
Custom
Go-live & handover
Onboarding is complete when your site is published, redirects are live, your admins are trained, and we've sent a handover summary. From this point your package moves to ongoing support below. Any remaining onboarding hours expire at handover or 90 days after kickoff, whichever comes first.
Handover email
Handover call + email
Handover call + 30‑day check‑in
Ongoing support
Priority ticket support
Tickets submitted to our support team are placed in a separate priority queue
✓
✓
✓
Dedicated POC
A dedicated point of contact to help you throughout your GitBook journey
✓
✓
Direct Slack or Teams Channel
A shared slack or MS teams channel for easy collaboration with the GitBook team
✓
✓
Call support
Video calls to discuss any topics that will help unblock your team (feedback, feature requests, deep dives, etc.)
4 hours per year (ad-hoc)
Monthly check-ins
Service/Uptime SLA
A custom SLA added into the enterprise agreement
Available
Who will you be working with?
GitBook expert
Your dedicated point person at GitBook that knows the platform inside & out.
Solutions engineer
Our technical GitBook experts who can assist with complex migration challenges.
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