Support packages

What's the value?

Get up and running faster

We will assist with content migration and information architecture, getting you live in a fraction of the time.

Build Stripe-level docs

Leverage best practices, adopt advanced features, and get tailored branding support to build a best-in-class docs experience.

What do you get?

The table below outlines our standard Enterprise support packages. Additional resources required from our team for migration assistance, feature development, or ongoing support will require custom pricing.

Description

Bronze

Silver

Gold

Priority ticket support

Tickets submitted to our support team are placed in a separate priority queue.

✓

Migration support

Help from our team to get your existing content into GitBook and ready for go-live.

✓

GitBook engineering hours

Time from our solutions engineering team to work on your migration.

10 hours

20 hours

Custom

Bulk redirect imports

Make sure your old URLs map to your new site.

✓

Design support

Create a seamless experience between your app, marketing site and docs with support from our design team.

✓

Custom integration development

We can integrate GitBook with your existing tech stack. Each integration is assessed for scope and time investment from our team.

Custom

Team training

2 hours

Custom

Call support

Ongoing calls to discuss any topics that will help unblock your team (roadmap, feature requests, deep dives, etc.).

1 hour per year

Up to 3 hours per year

Monthly check-ins

Dedicated CSM

A dedicated point of contact to help you throughout your GitBook journey.

✓

Direct Slack or Teams Channel

A shared slack or MS teams channel for easy collaboration with the GitBook team.

✓

Cost (monthly)

Included

$1,000

$2,000+

Who will you be working with?

GitBook expert

Your dedicated point person at GitBook that knows the platform inside & out.

Solutions engineer

Our technical GitBook experts who can assist with complex migration challenges.

Last updated 1 month ago

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