# Support packages

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## What's the value?

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-cover data-type="image">Cover image</th><th data-hidden data-card-cover-dark data-type="image">Cover image (dark)</th></tr></thead><tbody><tr><td><h4>Get up and running faster</h4></td><td>We will assist with content migration and information architecture, getting you live in a fraction of the time.</td><td></td><td><a href="https://1950310055-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Foq8Ezj4KHibTHWrGd5fK%2Fuploads%2F5jWofpOQcFASAuuZrjv7%2FGet%20up%20and%20running%20faster%20-%20light.png?alt=media&amp;token=b52ac6e7-15bb-435d-8c5a-f5e6dbe3d34f">Get up and running faster - light.png</a></td><td><a href="https://1950310055-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Foq8Ezj4KHibTHWrGd5fK%2Fuploads%2FUzZeoVjnd18EaNmesdMM%2FGet%20up%20and%20running%20faster%20-%20dark.png?alt=media&amp;token=cf148665-1a6e-4f1c-8c1d-d9b48effcdfc">Get up and running faster - dark.png</a></td></tr><tr><td><h4>Build Stripe-level docs</h4></td><td>Leverage best practices, adopt advanced features, and get tailored branding support to build a best-in-class docs experience.</td><td></td><td><a href="https://1950310055-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Foq8Ezj4KHibTHWrGd5fK%2Fuploads%2FptEJlGkHwc0xixbxlWYT%2FBuild%20Stripe-level%20docs%20-%20light.png?alt=media&amp;token=0a3faa08-7b75-459b-9c27-2d3c04f82117">Build Stripe-level docs - light.png</a></td><td><a href="https://1950310055-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Foq8Ezj4KHibTHWrGd5fK%2Fuploads%2Fh3Zr5xF3FKi9Gg4d9sGA%2FBuild%20Stripe-level%20docs%20-%20dark.png?alt=media&amp;token=5dfc8916-9389-48e0-a33a-4789581dcce8">Build Stripe-level docs - dark.png</a></td></tr></tbody></table>

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## What do you get?

{% hint style="info" %}
The table below outlines our standard Enterprise support packages. Additional resources required from our team for migration assistance, feature development, or ongoing support will require custom pricing.
{% endhint %}

<table data-full-width="true"><thead><tr><th></th><th>Description</th><th>Bronze</th><th>Silver</th><th>Gold</th></tr></thead><tbody><tr><td>Priority ticket support</td><td>Tickets submitted to our support team are placed in a separate priority queue.</td><td>✓</td><td>✓</td><td>✓</td></tr><tr><td>Migration support</td><td>Help from our team to get your existing content into GitBook and ready for go-live.</td><td>✓</td><td>✓</td><td>✓</td></tr><tr><td>GitBook engineering hours</td><td>Time from our solutions engineering team to work on your migration.</td><td>10 hours</td><td>20 hours</td><td>Custom</td></tr><tr><td>Bulk redirect imports</td><td>Make sure your old URLs map to your new site.</td><td><br></td><td>✓</td><td>✓</td></tr><tr><td>Design support</td><td>Create a seamless experience between your app, marketing site and docs with support from our design team.</td><td></td><td>✓</td><td>✓</td></tr><tr><td>Custom integration development</td><td>We can integrate GitBook with your existing tech stack. Each integration is assessed for scope and time investment from our team.</td><td></td><td>Custom</td><td>Custom</td></tr><tr><td>Team training</td><td></td><td></td><td>2 hours</td><td>Custom</td></tr><tr><td>Call support</td><td>Ongoing calls to discuss any topics that will help unblock your team (roadmap, feature requests, deep dives, etc.).</td><td>1 hour per year<br></td><td>Up to 3 hours per year</td><td>Monthly check-ins</td></tr><tr><td>Dedicated CSM</td><td>A dedicated point of contact to help you throughout your GitBook journey.</td><td></td><td>✓</td><td>✓</td></tr><tr><td>Direct Slack or Teams Channel</td><td>A shared slack or MS teams channel for easy collaboration with the GitBook team.</td><td></td><td>✓</td><td>✓</td></tr><tr><td><strong>Cost (monthly)</strong></td><td></td><td><strong>Included</strong></td><td><strong>$1,000</strong></td><td><strong>$2,000+</strong></td></tr></tbody></table>

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## Who will you be working with?

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-cover data-type="image">Cover image</th><th data-hidden data-card-cover-dark data-type="image">Cover image (dark)</th></tr></thead><tbody><tr><td><h4>GitBook expert</h4></td><td>Your dedicated point person at GitBook that knows the platform inside &#x26; out.</td><td></td><td><a href="https://1950310055-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Foq8Ezj4KHibTHWrGd5fK%2Fuploads%2FCv03Q0OaYNcvp2bRDM3E%2FGitBook%20expert%20-%20light.jpg?alt=media&amp;token=2fb96327-d5e1-4f06-bce5-4e35bf0c8526">GitBook expert - light.jpg</a></td><td><a href="https://1950310055-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Foq8Ezj4KHibTHWrGd5fK%2Fuploads%2Fs6yYCPyE6529MnL2bS59%2FGitBook%20expert%20-%20dark.jpg?alt=media&amp;token=55da8231-30de-4cad-ac95-df9c055726f7">GitBook expert - dark.jpg</a></td></tr><tr><td><h4>Solutions engineer</h4></td><td>Our technical GitBook experts who can assist with complex migration challenges.</td><td></td><td><a href="https://1950310055-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Foq8Ezj4KHibTHWrGd5fK%2Fuploads%2FrwSvGeffBZHZ7hDp0VHe%2FSolutions%20engineer%20-%20light.jpg?alt=media&amp;token=e3e950cc-4e29-488e-815c-74b828d4d6ff">Solutions engineer - light.jpg</a></td><td><a href="https://1950310055-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Foq8Ezj4KHibTHWrGd5fK%2Fuploads%2FPPOFF5C6PEnySCCcRXzG%2FSolutions%20engineer%20-%20dark.jpg?alt=media&amp;token=52672a23-e35c-442f-90ad-6e68241832b9">Solutions engineer - dark.jpg</a></td></tr></tbody></table>